Privacy Policy

Last Updated: 18 October 2026

MS Telecom (“we”, “our”, or “us”) operates the website https://mstelecomsheohar.com/. We sell CCTV cameras, security and surveillance equipment, networking products, accessories, and related installation and support services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect the following information when you use our website or purchase our products and services:

• Personal information: Name, phone number, email address, billing address, and shipping address.
• Order information: Products purchased, order details, payment status, invoices, and transaction references.
• Business information: GSTIN, company name, and other details provided for GST invoices, where applicable.
• Technical information: IP address, browser type, device information, website usage data, and cookies.
• Communication information: Messages, enquiries, support requests, and information you provide when contacting us.

We collect only the information reasonably necessary to process orders, provide services, maintain records, and improve our website.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver orders.
• Arrange installation, repair, maintenance, or other requested services.
• Process payments and issue invoices.
• Contact you regarding orders, delivery, warranty, or customer support.
• Respond to enquiries and complaints.
• Prevent fraud, unauthorised transactions, and misuse of our website.
• Maintain accounting, taxation, and other legally required records.
• Improve our products, services, website, and customer experience.
• Send promotional communications where permitted by law and applicable consent requirements.

3. Payments and Payment Information

Payments made through our website may be processed by third-party payment service providers. These providers may collect and process payment-related information under their own privacy and security policies.

MS Telecom does not intend to store complete card numbers, card security codes, UPI PINs, or banking passwords on its website.

Payment confirmation, transaction references, and payment status may be retained for order processing, accounting, dispute resolution, and compliance purposes.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with:

• Delivery and logistics partners to fulfil orders.
• Payment service providers to process transactions.
• Installation and service partners where required to deliver a requested service.
• Website hosting, technical support, and other service providers operating on our behalf.
• Government authorities, regulators, or law enforcement agencies when required by applicable law.
• Professional advisers where reasonably necessary for legal, accounting, or compliance purposes.

Information shared with service providers should be limited to what is reasonably necessary for their assigned purpose.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve website performance, and understand website usage.

You may control cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website features.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide support, maintain business and accounting records, resolve disputes, and comply with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to legal retention obligations.

8. Your Rights and Choices

Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information, or to raise a concern about how your information is used.

Some information may need to be retained to fulfil legal, tax, accounting, warranty, or dispute-resolution obligations.

9. Third-Party Websites

Our website may contain links to third-party websites or payment services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing personal information.

10. Children’s Privacy

Our website is intended for general customers and businesses. We do not knowingly seek to collect personal information from children in circumstances where parental consent is required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date.

12. Contact Us

For privacy-related questions or requests, contact:

MS Telecom
Website: https://mstelecomsheohar.com/
Phone: +91-98529 74048