Refund & Cancellation Policy

Last Updated: 18 October 2026

This Refund & Cancellation Policy applies to purchases made through the MS Telecom website, https://mstelecomsheohar.com/, including CCTV cameras, DVR/NVR systems, networking equipment, accessories, and related services.

1. Order Cancellation

Customers may request cancellation before an order has been dispatched.

To request cancellation, contact MS Telecom with your order number, registered phone number, and reason for cancellation.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer should contact us for guidance under the applicable return and delivery conditions.

Orders may also be cancelled by MS Telecom if products are unavailable, payment cannot be verified, a material pricing error occurs, or fulfilment is otherwise not possible. If payment has already been received, the applicable refund will be initiated.

2. Return Eligibility

Return requests are assessed based on the product condition, order details, reason for return, and applicable consumer law.

A product may be considered for return where:

• The wrong product was delivered.
• The product arrived damaged or defective.
• The delivered product materially differs from its listed description.
• The product is otherwise eligible for return under the conditions disclosed at purchase or required by law.

For a change-of-mind return, the product must meet the return conditions disclosed for that product and at the time of purchase.

3. Damaged, Defective, or Incorrect Products

Customers should inspect their order upon delivery.

If an item is damaged in transit, defective on arrival, or different from the item ordered, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs or video showing the product and packaging, where available.
• The product serial number, where applicable.

We will review the claim and may request additional information or inspection. Depending on the circumstances and applicable law, an eligible claim may result in replacement, repair, refund, or another appropriate resolution.

Reporting an issue after the suggested period does not automatically remove any rights available under applicable law.

4. Products That May Have Return Restrictions

Return eligibility may be restricted for products that have been:

• Installed, configured, activated, or put into use.
• Physically damaged after delivery.
• Modified, tampered with, or used contrary to manufacturer instructions.
• Ordered specifically for a customer or supplied as a non-returnable special order, where this restriction was disclosed.
• Supplied with missing accessories, serial-number labels, or original packaging where these are reasonably necessary for return assessment.

These restrictions do not override applicable consumer rights or remedies for defective, misdescribed, or incorrectly supplied goods.

5. Installation and Service Cancellations

Installation, repair, site visits, and other service bookings may be cancelled by contacting MS Telecom before the scheduled service begins.

If a service has already started, a site visit has been completed, or materials have been procured specifically for the job, the amount refundable will depend on the agreed service terms, work already performed, disclosed charges, and applicable law.

Any non-refundable fee or cancellation charge must be disclosed to the customer before the booking is confirmed.

6. Refund Processing

Once a refund is approved, we will initiate it through the original payment method wherever supported.

The time taken for the amount to appear in the customer’s account may depend on the payment provider, bank, card issuer, or UPI service.

We will communicate the refund status or reference number where available. Refunds will not be issued twice for the same transaction.

If a payment is debited but the order is not confirmed, please contact us with the transaction reference so that we can verify its status.

7. Return Shipping and Collection

For approved returns, the responsibility for return shipping or collection will depend on the reason for return and the applicable terms.

Where the wrong or defective product was supplied, MS Telecom will communicate the appropriate return or resolution procedure. For other eligible returns, any applicable shipping charges will be disclosed before the return is arranged.

Please do not ship a product back without receiving return instructions from us.

8. Exchanges and Replacements

Replacement or exchange requests are subject to verification, product availability, and applicable warranty or return conditions.

If the same model is unavailable, we will discuss an appropriate alternative or refund, as applicable.

9. How to Request a Refund or Cancellation

Contact our support team and provide your order number, registered contact details, and reason for the request.

MS Telecom
Website: https://mstelecomsheohar.com/
Phone: +91-98529 74048

Please retain your order confirmation and payment reference until your request is resolved.

10. Policy Updates

MS Telecom may update this policy from time to time. The version published on our website will apply subject to the terms applicable to an existing order and any rights protected by law.