Terms & Conditions

Last Updated: 18 October 2026

Welcome to MS Telecom. These Terms & Conditions govern your access to and use of https://mstelecomsheohar.com/ and any purchases or services made through our website.

By accessing our website or placing an order, you agree to these terms. If you do not agree, please do not use the website to place an order.

1. About MS Telecom

MS Telecom offers CCTV cameras, DVR/NVR systems, networking equipment, security products, accessories, and related installation and maintenance services.

Business contact details are available on our Contact Us page.

2. Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications, compatibility information, and prices.

Actual product appearance, packaging, accessories, or specifications may vary slightly due to manufacturer updates or product revisions.

Customers should review product specifications and compatibility before placing an order. Please contact us if you need assistance selecting equipment.

3. Prices and Taxes

All product prices will be displayed on the relevant product or checkout page.

Applicable taxes, shipping charges, installation fees, or other additional charges will be displayed where applicable before order confirmation.

The final payable amount is the amount shown at checkout before payment, subject to any clearly communicated correction or cancellation required by law.

4. Orders and Confirmation

Submitting an order constitutes a purchase request. An order may be subject to stock availability, payment verification, address verification, and acceptance by MS Telecom.

We reserve the right to contact customers to clarify order details or to cancel an order where a product is unavailable, payment cannot be verified, a material pricing error has occurred, or fraud or misuse is reasonably suspected.

If an order is cancelled after payment has been collected, the applicable refund will be processed according to our Refund & Cancellation Policy.

5. Payments

Payments may be accepted through the payment methods displayed at checkout.

Customers must provide accurate information and use a payment method they are authorised to use.

An order will not be considered paid merely because a payment page was opened or a transaction was initiated. Payment status must be confirmed through the applicable payment process.

Customers should not share their UPI PIN, card security code, banking password, or OTP with anyone claiming to represent MS Telecom.

6. Shipping and Delivery

Orders will be shipped to serviceable delivery locations, subject to stock availability and the delivery options shown at checkout.

Delivery estimates are indicative and may be affected by courier operations, weather, local restrictions, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate shipping address and reachable contact number.

Detailed shipping arrangements are described in our Shipping / Delivery Policy.

7. Installation and Technical Services

Installation, configuration, repair, maintenance, and other technical services are subject to availability and the scope agreed with the customer.

Installation charges, site requirements, additional materials, and service timelines will be communicated where applicable.

Customers must ensure that the installation site is accessible and that necessary permissions are obtained. Work involving drilling, cabling, electrical systems, or other modifications may require separate approval.

8. Cancellation, Returns, and Refunds

Order cancellations, eligible returns, and refunds are governed by our Refund & Cancellation Policy.

Some products may be ineligible for return due to installation, activation, damage caused after delivery, special-order status, or other disclosed restrictions, subject to applicable consumer law.

Nothing in these terms is intended to exclude rights that cannot legally be excluded.

9. Warranty

Manufacturer warranties, where available, are subject to the applicable manufacturer’s terms and conditions.

Warranty coverage may depend on the product, serial number, proof of purchase, and nature of the defect. Physical damage, improper installation, unauthorised modification, misuse, or electrical damage may be excluded where the applicable warranty provides for such exclusions.

Any additional warranty or installation guarantee offered by MS Telecom will be described separately.

10. Customer Responsibilities

Customers agree to:

• Provide accurate billing, shipping, and contact details.
• Review product specifications and compatibility before ordering.
• Use products according to manufacturer instructions.
• Avoid fraudulent payments, false claims, or misuse of the website.
• Cooperate reasonably with delivery, installation, and warranty procedures.

11. Intellectual Property

Website text, branding, graphics, and original content are owned by or licensed to their respective rights holders. They may not be copied or commercially reused without permission, except where permitted by law.

Product names, trademarks, and manufacturer images remain the property of their respective owners.

12. Limitation of Liability

To the extent permitted by applicable law, MS Telecom is not responsible for indirect losses arising from circumstances beyond its reasonable control, including third-party delivery delays or service interruptions.

Nothing in these terms limits liability or consumer rights where such limitation is prohibited by law.

13. Privacy

Personal information is handled in accordance with our Privacy Policy, available on our website.

14. Changes to These Terms

We may update these Terms & Conditions when our services, business processes, or legal obligations change. The latest version will be published on this page.

15. Governing Law and Disputes

These terms are governed by the applicable laws of India. Disputes will be addressed in accordance with applicable Indian law and the jurisdiction of competent courts, subject to mandatory consumer protections and other applicable legal requirements.

16. Contact Us

MS Telecom
Website: https://mstelecomsheohar.com/
Phone: +91-98529 74048