Shipping / Delivery Policy

Last Updated: 18 October 2026

This Shipping / Delivery Policy explains how MS Telecom processes and delivers orders placed through https://mstelecomsheohar.com/.

We supply CCTV cameras, DVR/NVR systems, networking equipment, security products, accessories, and related equipment, subject to availability and delivery serviceability.

1. Order Processing

Orders are processed after order details and payment status have been verified, where applicable.

Processing times may vary depending on product availability, order size, supplier availability, and any additional verification required.

If an item is unavailable or an order is likely to be delayed, we may contact the customer using the contact details provided during checkout.

2. Delivery Locations

Delivery is available to locations serviceable by our delivery or logistics partners.

Availability may depend on the destination PIN code, product availability, courier coverage, and the size or nature of the order.

Customers should confirm delivery availability before placing an order if their location is outside our usual service area.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated before the order is confirmed.

Charges may vary according to the delivery location, order weight, package dimensions, and delivery method.

Any additional charges must be communicated to the customer before they are agreed to or applied.

4. Estimated Delivery Time

Estimated delivery timelines, where available, will be displayed at checkout or communicated during order confirmation.

Delivery dates are estimates and may be affected by courier delays, weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

If a significant delay occurs, customers may contact us for an update.

5. Tracking and Delivery Updates

Where tracking is available, customers may receive a tracking number or delivery updates through the contact details provided with the order.

Customers should ensure that their phone number, email address, and shipping address are accurate.

6. Receiving Your Order

Customers should inspect the package upon delivery and report visible damage, missing items, or incorrect products as soon as reasonably possible.

Where practical, retain the packaging and take photographs of any damage to assist with verification.

If the package appears seriously damaged, customers should document the condition and contact MS Telecom promptly.

7. Failed Delivery and Incorrect Addresses

Delivery may fail if the address is incomplete, the customer is unavailable, the contact number is incorrect, or the delivery location cannot be accessed.

Additional delivery attempts, return-to-origin charges, or reshipping arrangements may depend on the logistics provider and the circumstances. Any additional charges will be communicated before they are applied.

Customers are responsible for checking the shipping information entered at checkout.

8. Installation Is Separate From Delivery

Delivery of equipment does not automatically include installation, cabling, configuration, or commissioning.

Installation is included only where it is explicitly listed in the product description, quotation, or order confirmation.

For installation-related services, please refer to our Service Delivery Policy.

9. Lost, Missing, or Incorrect Orders

If an order has not arrived within the communicated delivery estimate, or the delivered package is missing items, contact our support team with your order number.

We will review the available order and delivery information and coordinate with the delivery provider where necessary.

Any replacement or refund will be handled under our applicable policies and consumer-law obligations.

10. Contact Us

MS Telecom
Website: https://mstelecomsheohar.com/
Phone: +91-98529 74048

11. Policy Updates

We may revise this policy to reflect changes in our delivery arrangements or business operations. Updates will be published on this page.